Frequently asked questions
Here are some common questions about our company.

To qualify, you must be a Filipino citizen aged 18 or older, have a valid government-issued ID, and provide proof of income or employment.
Our process is fast and efficient. After you submit your application, you'll typically receive a decision within 10 minutes, along with a notification about your application status.
The amount you can borrow depends on factors such as your creditworthiness, income, and repayment history. Our app will automatically determine your eligible loan limit based on these details.
Absolutely not—we value transparency. All fees, including interest rates and processing charges, are clearly disclosed in your loan agreement with no hidden costs.
Our loans offer flexible repayment terms, usually ranging from 90 to 180 days, so you can choose a term that best fits your financial situation.
We will update the amount based on your latest credit status, if you maintain good repayment habits, for example, you keep repay before the due date or repay on time, the amount you can get will increase.
We truly value your loyalty and consistent repayment record! However, our loan approvals consider several factors beyond just payment history. Here are some potential reasons:
Continuous System Evaluation: Our system regularly reviews loan eligibility, considering a range of factors—not just your repayment track record.
Credit Limit Adjustments: Your current financial activities and updated risk assessments can influence your eligible loan amount.
Information Verification: If any of your details need updating or verification, it might impact your approval status.
Processing Time: Depending on your chosen disbursement channel, transfers might take a bit longer—please allow up to 24 hours for the funds to appear.
Bank or E-Wallet Delays: Some banks or mobile wallet providers may experience delays. Check with your provider if you suspect an issue.
Account Details Verification: Please ensure that your registered account information is accurate.
Holidays and Banking Hours: Transactions might be slower on weekends or during public holidays.
If you still haven't received your funds, feel free to reach out to our customer support via the app, email, or hotline. We're here to help!
While all loans involve borrowing money, there are key differences among popular choices in the country. For example, personal loans are typically used for needs that don't fall under auto, business, or home loans. They usually offer higher amounts but require more documentation for approval. The advantage of personal loans is that they can be obtained from various financial institutions, not just banks, with competitive interest rates to attract more borrowers. However, some lenders may ask for collateral, depending on the loan size.